Privacy Policy

This Privacy Policy governs how we, “MedaArogya Pharma,” collect, use, share, and process your information provided to us through your use of the MedaArogya Pharma app and website (collectively referred to as the “Services”) as defined in the Terms and Conditions.
At MedaArogya Pharma, we respect your privacy and strive to comply with applicable legal requirements concerning data collection, processing, and transfer.

Please read this Privacy Policy carefully. By accessing or using the MedaArogya Pharma app and website, you agree to be bound by the terms described herein and all the terms incorporated by reference. If you do not agree to all of these terms, please refrain from using the MedaArogya Pharma app and website.

1. What is Personal Information?

Personal information is data that can directly or indirectly identify you. This includes de-identified data that, when linked to other information available to us, would enable us to identify you. However, personal data does not include data that has been irreversibly anonymized or aggregated so that we cannot identify you through it, even in conjunction with other information.

“Sensitive Personal Data or Information” means personal information of any individual relating to passwords; financial information such as bank account or credit card or debit card or other payment instrument details; physical, physiological, and mental health condition; sexual orientation; medical records and history; biometric information; any detail relating to the above as provided to or received by MedaArogya Pharma for processing or storage. However, any data/information relating to an individual that is freely available or accessible in the public domain or furnished under the Right to Information Act, 2005, or any other law shall not qualify as Sensitive Personal Data or Information.

By using the MedaArogya Pharma app and website and clicking “I accept” when downloading the app or proceeding to the website, you represent that you voluntarily provide us with personal information, including medical and financial information, and consent to its collection, use, and disclosure in accordance with this Privacy Policy. You also represent that you are duly authorized by any third party (including a child or an employer) whose information you share with us. We shall act as per your representation of authority and shall not make any independent inquiries to ascertain the veracity of your authorization. In the event you do not have sufficient authorization, you shall be solely responsible for your acts and omissions, including sharing information with us and the consequential processing and actions taken by us in accordance with this Privacy Policy.

2. What types of data do we collect?

MedaArogya Pharma collects various types of information to provide and improve our Services, including:

Contact information: Name, Address, Contact details, Email ID, Phone Number; Demographic information: Gender, Age, Date of Birth; Marital Status, Nationality; Data regarding your usage of the services such as search history and history of appointments made through the Services; Any other detail voluntarily provided to MedaArogya Pharma for providing value-added service; Medical records and history voluntarily provided or generated through the use of any services; Physical, physiological, and mental health condition voluntarily provided or generated through the use of our services; Data regarding medical qualifications, registrations, and certifications; Any additional information voluntarily provided to MedaArogya Pharma through any mode of communication or during any interaction.

3. Where do we collect your data from?

For end users:

Information provided voluntarily through the app, website, email, during interaction with us on call or chat, and other modes of communication; Information collected from healthcare service providers (HSPs) within the MedaArogya Pharma Group, to whom you have permitted the sharing of your personal information; Data provided to any group company, affiliates, associates, subsidiary, holding company of MedaArogya Pharma, associates, and subsidiaries of the holding company of MedaArogya Pharma, to whom you have given consent for sharing of such information.

For doctors:

Information requested regarding qualifications, experience, public profile, and representations made by you to us before onboarding; Information collected during usage of the app/website; Other information provided voluntarily through app, website, email, during interaction with us on call or chat, and other modes of communication; Information collected from any group company, affiliates, associates, subsidiary, holding company of MedaArogya Pharma, associates, and subsidiaries of the holding company of MedaArogya Pharma to whom you have given consent for sharing of information for availing value-added service.

4. How do we use your data?

We use your personal information for various purposes, including but not limited to:

Registration for receiving our Services, identification, communication, notification, and fulfillment of the Terms and Conditions; Offering personalized Services and targeted advertisements; Improving our products and services; Research and analysis for the development of commercial solutions; Addressing requests, queries, and complaints related to our Services; Investigating, enforcing, and resolving disputes; Contacting you to provide information on new Services and offers, taking feedback, assisting with completion of transactions, or other issues relating to the use of Services; Sending notices, communications, alerts, and new offers relevant to the use of the Services offered by MedaArogya Pharma on the website/app; Carrying out obligations in relation to any agreement with our business partners or contractors; Technical administration and customization of the website, and other general administrative and business purposes; Sending information about special promotions or offers, both by MedaArogya Pharma and its business partners, as well as third-party offers or products with whom MedaArogya Pharma has a tie-up.

5. How long will we retain your data?

We store your personal information in accordance with applicable laws, retaining it for as long as necessary to provide you with our Services or as may be required under any law. We may retain data related to you if we believe it may be necessary to prevent fraud or future abuse, or if required by law, or for other legitimate purposes. We may continue to store your data in anonymized form for analytical and research purposes.

6. Disclosure and transfer of your data

We may disclose and, in some cases, transfer your personal information to entities required to provide services to you and to provide value-added services or other third-party products and services, to the extent permitted by applicable law. These entities may be located outside India, which you hereby consent to. We require such entities to protect your information through equivalent security measures as what we would adopt.

An indicative list of entities we may disclose or transfer information to are:

Service Providers: Companies providing Services on our behalf, obligated to protect your data; Business Affiliates: Entities in the MedaArogya Pharma group involved in the provision of products and services; Law Enforcement Agencies: Sharing information pursuant to lawful requests for information; Other Third Parties: Disclosure of personal information in good faith to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.

7. How do we protect your data?

We are committed to maintaining the privacy of the information you provide and comply with industry-standard security safeguards. We use reasonable technical, administrative, and physical security measures to safeguard all data shared with us. We also have comprehensive internal policies to prevent unauthorized access to your data.